Frequently Asked Questions

SaveMeHours is a shop for ready-made digital products — templates, spreadsheets, software and courses. Everything is an instant download you keep forever, built to drop into your workflow and save you hours.

No. Every product is a digital download. Nothing is shipped — after payment your files are available to download straight away from your account.

Yes. You sign in with Google (one click) or with your email using a one-time code — no password needed. It takes a few seconds and lets us keep your purchases available for re-download.

Open a product page, click "Add to cart", then go to checkout. Pay securely with your card and your download unlocks immediately.

Go to your Orders page, find the order, and use the download button next to the item. Your purchases stay there so you can re-download them whenever you need.

Immediately. As soon as your payment is confirmed, the files become available in your account — there is no waiting period.

Yes. You can re-download your purchases from your Orders page as long as you have an account. We still recommend keeping your own backup of important files.

Where a product offers updates, the latest version is made available through the same download in your Orders page at no extra cost.

First try a different browser or disable any download blockers. If it still fails, contact us from the Contact page with your order number and we will sort it out.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

Yes. Payments are handled by Stripe on its PCI-compliant checkout. Your full card number is never stored on our servers.

Any applicable taxes are calculated and shown at checkout before you pay, so you always see the final total first.

Enter your coupon code in the box at checkout and click "Apply". The discount is reflected in your order total. Coupons cannot be added to past orders.

A receipt is emailed to you after a successful payment, and your purchase also appears on your Orders page.

Because products are digital and delivered instantly, sales are generally final. As a goodwill policy, you can request a refund within 7 days if a product is faulty, materially not as described, or you could not download it.

Open your Orders page, find the eligible order, optionally add a reason, and click "Request refund". We review each request and email you the outcome.

Once approved, refunds are returned to your original payment method through Stripe. Your bank may take a few business days to show it.

Unless the product page says otherwise, your purchase is a single-user license for your own personal or internal business use. You can use it on your own projects and keep any documents you create with it.

No. You may not resell, redistribute, sublicense, or give away the files, share your download links, or include a product in a competing pack or marketplace listing.

A standard purchase covers a single user. If you need to use a product across a team or organization, contact us about a suitable license.

Click "Log In" at the top right. Sign in with Google or request a one-time code by email. No password is required.

Check your spam or junk folder first. If it is not there, wait about 60 seconds and request a new code, and double-check your email address is spelled correctly.

Yes. Go to Account Settings and choose "Delete Account". This removes your data; some transaction records may be retained where the law requires.

No. We never sell your personal data. See our Privacy Policy for full details on what we collect and how it is used.

Visit our Contact page and send us a message. We usually reply within one business day.

Use the Contact page and include your order number plus a short description of the issue (and any screenshots). We will look into it and help fix it.